“Due to COVID-19, Canadian and international single issue orders are currently suspended until further notice. Subscription orders from Canadian and international institutions proceed as normal.”
All credit card payments are handled by The University of British Columbia’s ePayment system, a secure way to make credit card purchases online. As a department of UBC, Canadian Literature is compliant with Payment Card Industry Data Security Standards (PCI DSS), which ensures that we are up-to-date with international guidelines on financial security.
All online orders are billed in Canadian dollars (CAD), which includes currency exchange from USD. Canadian subscriptions must include a mailing address in Canada. Subscriptions for addresses outside Canada are considered US & International subscriptions.
- Online Payment (Visa & MasterCard): All online subscription rates have been converted to Canadian currency. Credit card payments are handled by The University of British Columbia’s ePayment system and will appear as a charge to the University (“UBC ePayment 604-822-2008”). DO NOT SEND your credit card details by email or email attachment. The University of British Columbia prohibits the receipt of this information by email. Any email containing credit card information that is not blocked will be deleted unopened.
- Cheque Payment: All cheques should be made payable to “UBC Canadian Literature.” Payment for Canadian subscriptions must be in Canadian dollars (CAD) drawn on a Canadian bank. Payment for US and International subscriptions must be in US dollars (USD) drawn on a North American bank.
We do not offer wire transfer or direct deposit for payment.
Damaged Issues & Refund Policy
All issues and subscriptions are final sale. However, any issues that arrived damaged are covered by our replacement policy. Canadian Literature will cover the shipping costs on the return shipment of your damaged issue, and we will send you a new copy once the damaged issue arrives. For special circumstances, please contact us at can.lit(at)ubc.ca.
Questions & Concerns
For more information or inquiries about payment options, please contact us.